Refund and Cancellation Policy

CANCELLATION BEFORE SHIPMENT

Order once placed can only be cancelled before being approved by the seller, you can cancel it from your orders menu or call us on +919160712712. In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request.

EXCHANGE POLICY
We only exchange goods if they are defective, damaged or lost in transit. In circumstances where you consider that a product is defective, you should promptly contact us on [email protected] or call us on +919160712712 with details of the product and the defect. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

RETURN & REFUND POLICY

At PetTM, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

Full Refunds Possible If: you received a defective item; the ordered item(s) is past its expiry date.

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.

During peak seasons please allow up to 15-18 business days for your return to process.

How to Request a Refund:

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, contact us on [email protected] or call us on +919160712712